Job details
Customer Experience Manager at Theshopthera – Abuja
Theshopthera is recruiting a full-time Customer Experience Manager in Abuja to oversee online and in-person customer service, complaint resolution, order fulfilment and customer retention for its mobile accessories business.
Responsibilities
- Maintain active relationships with walk-in and online customers and offer suitable recommendations.
- Resolve escalated complaints promptly, track issues and follow up to ensure completion.
- Monitor team service targets, call handling and customer satisfaction.
- Convert prospects to sales and follow up on leads.
- Support exhibitions, outside sales events and online campaigns with management.
- Maintain sales, pre-order and stock records accurately.
- Coordinate delivery fulfilment and delivery billing, assisting the inventory manager as needed.
- Report stock or service discrepancies to the operations manager and respond to incoming enquiries.
Requirements
- OND, HND or bachelor’s degree.
- Two to four years’ relevant experience.
- Strong customer communication, service coordination, records management and sales follow-up capabilities.
- Candidates living near Wuse are strongly encouraged to apply.
How to apply
Email your résumé or CV using Customer Experience Manager as the subject line.
Candidates living close to Wuse are strongly encouraged to apply.
Email your application to theshoptheracareer@gmail.com.
Application deadline:
Check the employer and application instructions before sharing personal information.
About the employer
Theshopthera sells mobile phone accessories through offline shops and online channels.
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