General Manager – Showroom Operations at ZBOM Homes – Garki, Abuja

ZBOM Homes is hiring a full-time General Manager, Showroom Operations, for its premium home-furnishing showroom in Area 11, Garki, Abuja. Reporting to the Managing Director, the role is accountable for sales, profit, operational performance, customer experience, inventory and team leadership. Periodic travel across Nigeria is required for clients, partners and projects.

Showroom leadership and commercial performance

• Lead all sales, administrative and customer-facing showroom functions in line with the company’s business objectives and premium brand standards.
• Develop showroom business plans, sales strategies, employee targets and performance accountability measures.
• Coach and supervise the showroom team, address operational gaps and strengthen productivity, service and continuous improvement.
• Own monthly, quarterly and annual revenue targets, sales conversion, new-customer acquisition and lead generation.
• Manage the full sales cycle from enquiries and product presentations to quotations, negotiations, order confirmation and post-sale follow-up.
• Control pricing, discounts and customised-product quotations within commercial policies; build pipelines, follow up leads and identify opportunities for cross-selling and upselling.
• Monitor sales data, customer preferences and market demand to improve commercial results.

Finance, profitability and reporting

• Develop and monitor showroom budgets, revenue forecasts, costs and profitability targets with management and Finance.
• Protect margins through expense monitoring, approved petty-cash processes and cost-saving measures that preserve quality and client service.
• Coordinate timely invoices, payment collections, sales reconciliations and outstanding-balance follow-up.
• Report on revenue, margins, expenses, profitability, average transaction value, conversion, stock accuracy, customer satisfaction, fulfilment and staff productivity.
• Prepare regular operational and financial reports for the Managing Director, with recommended corrective actions.

Customer experience and partnerships

• Deliver personalised consultations on furniture design, wood types, materials, finishes, customisation, budgets and complete interiors.
• Maintain accurate product information, service commitments and delivery estimates; coordinate customer orders through design approval, production, delivery and installation.
• Resolve customer complaints, monitor satisfaction and build long-term relationships that encourage repeat sales and referrals.
• Develop partnerships with estate developers, architects, interior designers, contractors, businesses and high-net-worth clients.
• Pursue opportunities and market visits across Nigeria, represent the brand at meetings and exhibitions, and maintain strategic business pipelines.

Operations, inventory and brand

• Maintain clean, safe, secure and visually appealing furniture displays, signage, lighting and accurate product prices.
• Coordinate display updates, promotional campaigns, events, exhibitions and marketing initiatives with relevant teams.
• Control facilities, equipment, utilities, opening and closing procedures, and compliance with health, safety and security rules.
• Manage inventory records, stock movement, replenishment and discrepancies; coordinate warehouse, procurement, design, production and logistics.
• Document customer measurements, design specifications, material selections, production requirements and delivery milestones accurately.
• Escalate fulfilment delays and maintain regular communications with customers and internal teams.

Qualifications and experience

• Bachelor’s degree in Business Administration, Marketing, Sales Management, Interior Design or a related discipline.
• Five to eight years’ experience in sales, showroom operations, retail management or business development, including at least three years managing people and commercial performance.
• Track record managing sales targets, budgets, profitability, customer relationships and business-development partnerships.
• Experience in luxury retail, furniture, interiors, home furnishings or real estate is advantageous.
• Strong negotiation, leadership, commercial judgement, cost management, communication and relationship-building skills.
• Willingness to travel across Nigeria; a valid driver’s licence and independent travel ability are advantages.

Compensation

• Salary is negotiable according to qualifications, experience and demonstrated capability.