Job details
Resource Planning & CSO Support Leader at Tetra Pak – Lagos
Tetra Pak is recruiting a Resource Planning & CSO Support Leader in Lagos to lead Resource Planners and Service Administrators across African markets within the EMEA region. The role focuses on operational performance, workforce capacity, service delivery and business transformation.
Key responsibilities
- Lead, coach and develop geographically dispersed Resource Planning and Service Administration teams, supporting capability building, succession planning and a collaborative performance culture.
- Oversee forecasting, scheduling, workload balancing and capacity management, ensuring field teams have the right competencies and chargeable utilisation to meet customer and business needs.
- Strengthen service administration, cost control and accurate, timely invoicing across the planning-to-service process.
- Drive standardisation, compliance and continuous improvement, using KPIs, reporting and visual management to monitor performance across markets.
- Lead the deployment and adoption of business tools, including FSM and SAP S/4HANA or ECC, and support organisational change and operational readiness.
- Build effective collaboration between Customer Service Operations, Market Operations, Projects and other stakeholders.
Requirements
- Bachelor’s degree in Business, Engineering, Operations or a related field.
- Proven experience in people leadership, coaching and leading remote teams.
- Strong background in resource planning, service operations and service administration.
- Experience driving process improvement and business transformation initiatives.
- Strong analytical, stakeholder-management, communication and negotiation skills.
- Fluent written and spoken English. French and/or Arabic is an advantage.
- Advanced knowledge of Excel, SAP and FSM systems is an advantage.
- Willingness to undertake business travel of up to 20%.
What Tetra Pak offers
- Development and training opportunities in a global working environment.
- A culture focused on innovation and visible results.
- An equal-opportunity employment experience that values diversity and inclusion.
- Market-competitive compensation and benefits, with flexible working arrangements.
How to apply
Submit your application through Tetra Pak's online recruitment portal.
Application deadline:
Check the employer and application instructions before sharing personal information.
About the employer
Tetra Pak’s stated purpose is to make food safe and available everywhere while protecting food, people and the planet.
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