Job details
SaaS Implementation & Technical Support Specialist at Smart Wedge – Lagos
Smart Wedge Limited is recruiting a full-time, on-site SaaS Implementation & Technical Support Specialist in Lagos to guide software deployments, customer onboarding and technical support.
Responsibilities
- Manage SaaS implementations from requirements and configuration through testing, deployment and user onboarding.
- Troubleshoot client application, integration and support-ticket issues and coordinate timely resolutions.
- Work with product and engineering teams on customer needs, system usage, training materials and documentation.
- Gather user feedback and communicate progress clearly to strengthen satisfaction and retention.
Requirements
- Degree in Computer Science, Information Technology, Engineering or a relevant field, or equivalent practical experience.
- Experience in technical support, IT operations or software/SaaS implementation.
- Ability to configure, test and deploy cloud applications and investigate technical problems.
- Strong analytical and customer service skills, professional communication and precise documentation.
- Knowledge of web technologies, databases, APIs and basic networking is beneficial.
- Ability to handle multiple on-site client engagements and work with ERP, e-commerce or HRM software solutions.
Benefits
- Guaranteed ₦150,000–₦250,000 net salary per month and role-dependent incentives.
- Modern office with continuous power backup and fibre internet, plus professional development opportunities.
- Annual paid leave, public holidays and statutory leave provisions.
How to apply
Complete the online application for the SaaS Implementation & Technical Support Specialist role.
Application deadline:
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About the employer
Smart Wedge Limited specialises in custom software, enterprise digital applications and business process automation. It supports organisations with web and mobile development, cloud-native deployments and Smart Applications intended to simplify adoption of digital business systems.
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