Reporting and Governance SME Specialist at Ericsson Nigeria – Lagos

Ericsson Nigeria is recruiting a Reporting and Governance SME Specialist in Lagos to strengthen operational performance reporting and governance across telecom network and service operations. The specialist will translate complex operational data into useful insights, monitor service commitments and support sound decisions across technical and business teams.

Key Responsibilities

• Develop and maintain dashboards, scorecards, executive summaries and reports on network, service, project and business performance.
• Establish and oversee KPIs, KRIs, SLAs, reporting standards, data ownership, performance thresholds and escalation arrangements.
• Measure results against targets and customer commitments, identifying trends, risks, shortfalls and corrective actions.
• Check the completeness, accuracy and consistency of reporting data and resolve discrepancies with data owners.
• Coordinate governance meetings, customer service reviews and performance forums, recording decisions and following up agreed actions.
• Manage reporting calendars, approval workflows, audit evidence and governance records.
• Support incident, problem, change and service-management reporting, including recurring causes and lessons learned.
• Present clear findings and practical recommendations to senior management and customers.
• Assist with audits, compliance assessments, control reviews and remediation tracking.
• Collaborate with network, IT, finance, project, customer experience and vendor teams to standardise reporting.
• Automate recurring reports and processes to improve efficiency, accuracy and transparency.
• Promote continuous improvement and advise stakeholders on effective reporting and governance practices.

Requirements

• A bachelor’s degree in Business, Engineering, Computer Science, Statistics, Information Systems or a related discipline.
• Six to ten or more years’ experience in reporting, performance management, operational governance, business analysis or service assurance, ideally in telecoms, technology or managed services.
• Demonstrated experience developing dashboards, KPI frameworks, performance scorecards and management reporting.
• Strong analytical ability in trend and variance analysis, root-cause investigation and data-quality checks.
• Advanced Excel and PowerPoint skills, with working knowledge of Power BI, Tableau or similar visualisation software.
• Familiarity with SQL, data warehouses, ticketing tools, OSS/BSS or network-performance systems.
• Knowledge of operational governance, audit controls, compliance, risk management and action tracking.
• Understanding of incident, problem, change and service management; ITIL knowledge is an advantage.
• Experience coordinating executive reviews, customer governance forums, audits and cross-functional stakeholders.
• Exposure to reporting automation, scripting or workflow optimisation is desirable.
• Excellent communication, presentation, organisation, stakeholder management and problem-solving skills, with attention to detail, accountability and confidentiality.
• Certifications in Power BI, Tableau, ITIL, Lean Six Sigma, project management or governance are an advantage.