Sales Representative / Customer Acquisition Officer at an Undisclosed Fashion Retail Company via Whip-Smart – Lagos

An undisclosed fashion retail business is recruiting three Sales Representatives / Customer Acquisition Officers in Lagos through Whip-Smart Service Providers Limited. The business specialises in ready-made and custom-made clothing and is seeking candidates who can serve walk-in customers, attract new buyers and grow sales through online and offline channels.

Position Details

• Locations: Allen Avenue, Oregun, Alausa and Ikeja, Lagos
• Employment type: Full-time
• Work schedule: Monday to Saturday
• Working hours: 9:00 AM–7:00 PM or 10:00 AM–8:00 PM, depending on the schedule
• Gender preference: Female
• Industry: Fashion E-commerce / Retail
• Openings: 3

Job Summary

We are seeking a confident, persuasive, proactive and results-driven Sales Representative / Customer Acquisition Officer to drive product sales and attract new customers for a fashion retail business specialising in ready-made and custom-made clothing. The successful candidates will attend to walk-in customers, promote products, encourage purchases and actively expand the customer base through personal contacts, referrals, networking, direct outreach, social media and other effective sales strategies.

Responsibilities

Sales and Customer Engagement

• Attend to walk-in customers and provide excellent customer service.
• Promote and sell ready-made and custom-made clothing to customers.
• Understand customer needs and recommend suitable products.
• Persuade potential buyers, handle objections and successfully close sales.
• Maintain professional and welcoming relationships with customers.

Customer Acquisition and Lead Generation

• Proactively identify and attract new customers through personal contacts, referrals, networking, direct outreach and online platforms.
• Develop and maintain a network of potential customers.
• Identify individuals and groups who may be interested in the company’s products.
• Take initiative in finding new customers rather than relying solely on walk-in sales.

Lead Follow-up and Sales Conversion

• Follow up with prospective customers who have shown interest in the company’s products.
• Maintain communication with potential buyers through calls, WhatsApp and other appropriate channels.
• Encourage interested prospects to complete their purchases and convert enquiries into transactions.
• Apply effective persuasion and negotiation techniques to improve sales conversion.

Customer Relationship Management and Reporting

• Build and maintain positive relationships with existing and prospective customers.
• Encourage repeat purchases and customer referrals.
• Keep records of customer enquiries, preferences and purchase history.
• Monitor sales activities, customer acquisition and assigned targets.
• Maintain accurate records and provide regular reports on sales performance and customer engagement.
• Identify opportunities and suggest practical strategies for improving sales.

Marketing and Promotional Support

• Support promotional activities aimed at increasing product awareness and sales.
• Assist with promoting products across relevant online and offline channels.
• Participate in marketing initiatives and other activities that can attract potential buyers.

Requirements and Qualifications

• OND, HND or Bachelor’s Degree in Marketing, Business Administration, Sales or a related field.
• Previous experience in sales, retail sales, direct selling, customer acquisition or a related role.
• Strong ability to persuade customers, negotiate and close sales.
• Ability to independently identify, attract and develop new customers.
• Experience following up with potential buyers and converting interest into purchases.
• Good communication, interpersonal and relationship-building skills.
• Confidence in approaching potential customers and promoting products.
• Ability to work independently, take initiative and achieve sales targets.
• Good understanding of customer service and sales techniques.
• An interest in fashion, retail and e-commerce is an advantage.

Required Skills

• Sales and persuasion
• Customer acquisition and prospecting
• Lead generation and sales conversion
• Negotiation and closing techniques
• Customer relationship management
• Communication, interpersonal and networking skills
• Sales reporting and record keeping
• Identifying and maximising sales opportunities

Added Advantage

• Basic knowledge of digital marketing.
• Social media management and online product promotion.
• Content creation and product photography.
• Basic graphic design using Canva.
• Basic video editing.

Salary

₦150,000–₦200,000 monthly, depending on experience and sales ability.

Application Details

Application closing date: Not specified.

Interested and qualified candidates should send their updated CV to whipsmartrecruitment@gmail.com using Sales Representative / Customer Acquisition as the email subject.

For enquiries, contact 09131150110 on WhatsApp.