Senior Relationship Manager – Retail Banking at an Undisclosed Digital Microfinance Bank via Maurice Xandra Solutions Limited – Lagos

A digital microfinance bank in Lagos is recruiting a Senior Relationship Manager for Retail Banking through Maurice Xandra Solutions Limited. Reporting to the Group Head of Retail Banking, this role grows customer relationships, deposits, consumer lending and adoption of digital financial services.

Retail customer development

• Identify and acquire new retail customers through sales calls, marketing activity, community engagement and referrals.
• Build long-term relationships with assigned customers, respond to enquiries and resolve service concerns.
• Assess individual and household banking needs and recommend suitable products while meeting acquisition and retention targets.

Deposits, lending and portfolio performance

• Mobilise low-cost deposits and promote current, savings, fixed-deposit and investment accounts.
• Originate consumer loans, carry out preliminary credit assessments, verify documents and process applications under bank policy.
• Monitor repayments, address overdue accounts and support recovery efforts to maintain portfolio quality.
• Increase the profitability, activity and product uptake of assigned retail accounts.

Digital adoption and compliance

• Introduce customers to digital banking platforms and help resolve usage difficulties.
• Maintain accurate customer records and follow Central Bank requirements, KYC, AML, customer due diligence and data-protection rules.
• Identify market opportunities and competitor activity, share customer feedback and recommend service improvements.
• Submit periodic performance reports, monitor assigned targets and complete administrative tasks.

Requirements and skills

• Bachelor’s degree in Business Administration, Finance, Marketing or a related field; a relevant professional certification is an advantage.
• At least five years of sales experience, preferably in financial services or banking.
• Evidence of sales achievement and knowledge of banking products.
• Excellent relationship management, customer service, communication, persuasion, organisation and problem-solving skills.