Waiter / Waitress at Mulligan Hotel – Lagos

Mulligan Hotel is recruiting a Waiter / Waitress in Sabo Yaba, Lagos. The role supports bar and lounge service by welcoming guests, taking and serving orders, maintaining service stations and ensuring a positive guest experience.

Responsibilities

• Welcome and acknowledge guests promptly, courteously and in line with company standards.
• Communicate clearly and professionally and respond to guest requests in a timely, friendly and efficient manner.
• Take beverage and food orders, enter orders into the point-of-sale system and serve guests promptly.
• Mix and garnish beverages according to recipes and portion-control standards.
• Maintain good knowledge of the bar and lounge menu, prices, promotions, wine selection and wine and beer service.
• Replenish beverages, promote available offers and upsell outlet promotions while maintaining guest satisfaction.
• Keep bar and lounge stations stocked, clean and tidy, and maintain supplies and inventory.
• Accurately prepare bills, process and collect payments, handle cash and card transactions, make change and collect guest feedback.
• Clear tables and prepare service areas by polishing cutlery, glassware and crockery.
• Complete closing duties, clean equipment and areas, store reusable goods, secure refrigerators and premises, and complete the bar closing checklist.
• Assist with scheduled inventories and take ownership of guest requests and follow-up.
• Carry out other reasonable duties assigned by a supervisor or manager.

Requirements

• Hotel Management Diploma, OND or a similar qualification.
• One to two years’ experience as a Waiter or Waitress in a full-service hotel is preferred.
• Knowledge of computers, wine and point-of-sale systems.
• Sound knowledge of spirits, beers, wine, cocktails and coffee.
• Excellent communication skills and a courteous, professional approach to guest service.
• Flexibility to work longer hours when business demands require it.