Manager, Digital Services at the Bible Society of Nigeria – Lagos

The Bible Society of Nigeria (BSN) is recruiting a Manager, Digital Services in Lagos within its Publishing Department. Reporting to the Head of Publishing, the role will lead BSN’s digital strategy implementation, strengthen multilingual and mobile-first Scripture access, and oversee digital projects, online engagement, sales and fundraising.

Key responsibilities

• Translate BSN’s approved digital strategy into annual and quarterly budgets, milestones, project plans, performance measures and management reports; coordinate departments and digital governance.
• Plan website, social media, email and WhatsApp campaigns in collaboration with Publishing, Translation, Programmes and Marketing, distributing appropriate text, audio, video and sign-language Bible content.
• Grow audiences and Scripture downloads through segmentation, analytics, digital content and approved promotional channels, including the Google Ad Grant.
• Lead business-side improvements to the website, online store, product catalogue, secure payments, WhatsApp commerce, order processes and customer experience; monitor sales results.
• Coordinate one-time and recurring donation platforms, online giving campaigns, CRM (including Salesforce), membership records, donor engagement and approved fundraising goals.
• Evaluate low-connectivity Scripture access options such as USSD, SMS, mobile applications and PWAs, working with telecom providers, technology vendors and Bible Society partners.
• Prepare financial and operational cases for digital products, including costs, benefits, risks and delivery schedules; support approved digital Scripture libraries and API partnerships.
• Maintain KPI dashboards for reach, engagement, downloads, e-commerce, membership and donations, and use findings to improve the digital user journey.
• Work with IT on integrations, access controls, cyber security, backup and incident response; promote compliance with the Nigeria Data Protection Act 2023, privacy and consent requirements.
• Oversee digital staff and project resources, coordinate external partners, promote staff adoption and ensure any AI tools follow approved governance.

Qualifications and experience

• Bachelor’s degree in Digital Marketing, Marketing, Mass Communication, Business Administration, Computer Science, IT or a related discipline.
• At least five years’ relevant experience in digital transformation, marketing, e-commerce, product or project management, including three years in a supervisory or leadership capacity.
• At least one relevant professional certification in digital marketing, project management, analytics, CRM, e-commerce or digital products (such as PMP, PRINCE2 or Google Analytics).
• Documented success delivering cross-functional digital initiatives, projects and budgets, and measuring results against agreed targets.
• Working knowledge of SEO, content, social media, online advertising, analytics, websites, e-commerce, payment gateways, CRM and fundraising.
• Ability to analyse performance, develop business cases and manage vendors, relationships and change.
• Awareness of data protection, cyber security, digital governance and responsible use of AI; familiarity with low-bandwidth mobile solutions is an advantage.
• Strong judgement, leadership, written and verbal communication, negotiation, planning and problem-solving skills.
• Mature Christian faith, commitment to BSN’s Bible mission and evidence of Christian leadership qualities.
• A postgraduate qualification and further professional certifications are advantages.