Operations Manager / Chief Security Officer (CSO) at U3U Security Services Limited – Uyo

U3U Security Services Limited is hiring a full-time Operations Manager / Chief Security Officer in Uyo. Reporting to the Managing Director, this position leads the Operations Department and oversees security personnel, client deployments, risk management and service quality.

Responsibilities

• Direct all security operations, deployment strategies, client-site coverage and post inspections.
• Lead supervisors, team leaders and guards, managing rosters, discipline, attendance, presentation and training.
• Develop procedures for access control, patrols, surveillance and risk prevention.
• Build client relationships, assess service needs, resolve issues and monitor contract performance.
• Coordinate emergency response, incident investigations, reporting and authorised liaison with law enforcement.
• Plan schedules, allocate staff, equipment and vehicles, and control operational expenditure.
• Work with HR, administration and finance to maintain adequate staffing, records and approved budgets.
• Submit weekly and monthly reports on staffing, deployments, client feedback, incidents and operational performance.
• Apply management instructions, preserve confidential client information and escalate decisions requiring Managing Director approval.

Requirements

• HND or bachelor’s degree in Security Management, Criminology, Law, Public Administration, Business Administration or a related area.
• Seven to ten years’ security or operational management experience, ideally in private security.
• Experience leading large security teams and managing access controls, incidents, risk and Nigerian security requirements.
• Excellent report writing, computer skills, judgement, leadership, communication and crisis-management ability.
• Strong integrity, confidentiality, discipline, independence and professional conduct.
• Professional security or management certification and a valid driver’s licence are advantages.

Performance and authority

Results are measured through operational control, staffing, guard discipline, client satisfaction, reduced breaches, incident response, resources and accurate reporting. The position supervises Security Supervisors, Team Leaders, Guards and Field Operations personnel, while reserved financial and employment decisions require Managing Director approval.