Reservation Agent at Accor Hotel – Lagos

Accor Hotel is recruiting a Reservation Agent in Lagos for Mövenpick Hotel Ikoyi Lagos, with responsibility for accurate room bookings and personalised guest assistance.

Reservations and guest service

• Process room bookings accurately and keep reservation systems up to date.
• Explain availability, rates, room options and hotel amenities to prospective guests.
• Identify suitable opportunities to recommend additional hotel services.
• Assist guests before, during and after their stay, including special requests and VIP arrangements.
• Resolve reservation questions and guest concerns with professionalism and care.
• Coordinate with front office and other hotel departments to meet guest needs.

Communication and administration

• Respond clearly to enquiries in person and through telephone and email.
• Provide information on hotel facilities and local attractions.
• Maintain guest transaction and interaction records and prepare reservation, occupancy and feedback reports.
• Support relevant promotional packages and materials.

Requirements

• Previous hotel reservation or customer service experience is preferred.
• Practical familiarity with reservation systems such as Resaweb and Opera Cloud.
• Excellent written and verbal communication, organisation and attention to detail.
• Ability to handle several requests while maintaining guest service standards.
• Knowledge of the local area and hospitality training are advantages.
• Availability to work throughout the week, including weekends.