Account Manager, SMB at Glovo Nigeria – Lagos

Glovo Nigeria is recruiting an SMB Account Manager in Lagos to grow relationships with small and medium-sized partners and improve their commercial performance on the delivery platform.

Responsibilities

• Manage a portfolio of merchant partners, tracking order volumes, gross merchandise value, average order value and profitability.
• Negotiate commissions, promotions and contract terms and expand partner activity through new branches, digital ads and app visibility.
• Maintain a high-frequency schedule of approximately 40 partner calls per day and one or two days per week meeting partners in person.
• Review portfolio performance through Looker, Salesforce and spreadsheets and present data-backed recommendations to merchants.
• Coordinate with partner, live and courier operations teams to improve availability, preparation times, cancellations and deliveries.
• Manage escalations, detect churn risk and feed partner needs into product development and campaigns.

Requirements

• One to three years’ experience in account management, sales, merchant management or business development, ideally in a marketplace or related industry.
• Successful commercial negotiations, target achievement and portfolio management.
• Confidence with Excel, Google Sheets, dashboards and data-led decisions.
• Strong English communication, ownership and willingness to work in the field.
• Applicants should be based in Lagos or Abuja; experience in food delivery, ads, SQL, Looker or Nigerian languages is desirable.
• A bachelor’s degree in Business, Marketing, Economics or a related field is an advantage.