Collections Agent at Moniepoint Incorporated – Lekki Phase 1

Moniepoint Incorporated is recruiting a Collections Agent for an outsourced position in Lekki Phase 1, Lagos. The agent will work with delinquent loan accounts to secure repayments and maintain appropriate, compliant customer communication.

Responsibilities

• Manage an allocated portfolio of overdue loans and promptly contact customers through approved channels.
• Discuss repayment options, negotiate commitments and follow through on promises to pay.
• Record customer contacts, agreements and follow-up actions accurately in the loan-management system.
• Escalate difficult or high-risk accounts through approved processes.
• Meet daily, weekly and monthly collection and recovery targets.
• Apply regulatory, call-frequency and confidentiality requirements while communicating professionally.

Requirements

• One to two years in loan collections, credit control or call-centre work is preferred.
• Strong negotiation, persuasion, objection-handling and customer-facing communication.
• Comfort working with CRM, collections or loan-management systems and structured processes.
• Good accuracy, resilience, integrity and discretion with customer records.
• Candidates living near Lekki Phase 1 are preferred.

Working Conditions and Benefits

The outsourced appointment advertises salary, pension, health insurance, an annual bonus, learning opportunities and other benefits, without stating an exact salary figure. The selection stages are a recruiter phone call, an operations-lead interview, and behavioural and technical interviews with the business lead.