Client Management Intern at Ideas Origin Media – Lagos

Ideas Origin Media is recruiting a Client Management Intern for a full-time internship in Lagos.

Key Responsibilities

Client Relationship Management:

• Assist in maintaining positive relationships with existing clients.
• Support regular communication with clients to understand their needs, expectations, and feedback.
• Follow up on client requests, concerns, and outstanding deliverables.
• Help ensure clients receive timely and professional responses to their enquiries.

Client Communication and Support:

• Draft emails, meeting invitations, reports, and other client-related correspondence.
• Respond to routine client enquiries under the supervision of the Client Management or Account Manager.
• Escalate complex issues, complaints, and urgent requests to the appropriate team members.
• Maintain professional communication across email, telephone, and other communication channels.

Project Coordination and Follow-Up:

• Assist in coordinating client projects, campaigns, and service deliverables.
• Track project timelines, deadlines, milestones, and pending tasks.
• Liaise with internal teams, including creative, marketing, strategy, and operations, to support timely project delivery.
• Follow up on outstanding tasks and provide updates to relevant stakeholders.

Client Meetings and Documentation:

• Assist in scheduling client meetings and preparing meeting agendas.
• Take meeting minutes and document client requirements, feedback, and agreed action points.
• Maintain accurate records of client interactions, project updates, and decisions.
• Follow up with internal teams and clients on agreed action items.

Client Feedback and Satisfaction:

• Collect and document client feedback on services, projects, and deliverables.
• Assist in monitoring client satisfaction and identifying areas for improvement.
• Support the resolution of client concerns in collaboration with the account management team.
• Identify opportunities to improve the overall client experience.

Reporting and Account Administration:

• Assist in preparing client status reports, project updates, and account summaries.
• Maintain an organised database of client contacts, project documents, and communication records.
• Track outstanding deliverables and provide regular progress updates.
• Support the preparation of client presentations, proposals, and service reports.

Internal Collaboration:

• Work closely with internal departments to communicate client requirements accurately.
• Ensure client feedback and changes are properly communicated to the relevant teams.
• Participate in internal project meetings and brainstorming sessions.
• Support the team in ensuring deliverables align with agreed client expectations.

Other Duties:

• Perform additional client servicing, account coordination, and administrative duties as assigned by the supervisor.