Job details
Customer Relations Officer at Pem Security Guard Network Limited – Umuahia
Pem Security Guard Network Limited is recruiting a Customer Relations Officer in Umuahia, Abia State. The role provides frontline support, handles customer concerns and works across departments to improve service delivery.
Key responsibilities
- Respond quickly to enquiries by phone, email and in person.
- Investigate and resolve complaints courteously and follow up to confirm resolution.
- Keep accurate records of customer interactions and transactions.
- Work with colleagues to address service problems and act on customer feedback.
- Explain relevant company services and promotions to customers.
- Identify practical ways to improve the customer experience.
Requirements
- High school diploma or equivalent; further customer service training or qualifications are an advantage.
- Proven work experience in customer service or a related position.
- Excellent spoken and written communication and calm, professional interpersonal skills.
- Strong problem-solving, conflict resolution, patience and empathy.
- Ability to use customer relationship management software.
- Good organisation, time management and capacity to manage several tasks.
How to apply
Email your CV and application letter, using Customer Relations Officer as the subject.
Email your application to careers@pemsecurityservices.com.
Application deadline:
Check the employer and application instructions before sharing personal information.
About the employer
Pem Security Guard Network Limited provides security services to clients. The business describes itself as licensed and insured, with a focus on professional service delivery and customer requirements.
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