Customer Service Representative Intern Vacancy at Quickmove.com.ng Logistics Limited

About the role

Customer Service Representative Intern job opportunity is available at Quickmove.com.ng Logistics Limited for individuals who possess relevant qualifications.

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support
• Work with customer service managers to ensure proper customer service is being delivered.

Experience and qualifications

• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt / respond to different types of characters
• Excellent verbal and written communication skill
• Ability to multitask, prioritize, and manage time effectively
• Applicants must be comfortable using computers.
• Ability to stay calm when customers are stressed or upset.
• Must be available to work occasionally at nights, holidays and weekends
• Familiarity with all of the goods and services offered by the company
• Excellent communication and interpersonal skills.

Application deadline

8th May, 2020.

WHO IS Quickmove.com.ng Logistics Limited?

Quickmove.com.ng is a moving & relocating company located in Lagos Nigeria for your home, office and equipment moves. Our team of experienced property movers and packers will not only make your move stress-free but also take pride in ensuring your home or office move is done quickly, seamlessly and effectively.