Customer Service Representatives Vacancy at Sharptowers Limited – Isolo, Abule Egba, Igando.

About the role

Customer Service Representative job opportunity is available at Sharptowers Limited for individuals who possess Bachelor’s Degree or its equivalent in Business Administration or any relevant field.

Job Description

• The Customer Service Representative will be responsible for making sure the needs of the company’s customers are met.
• She/he must be knowledgeable about the products and able to adequately guide the customer at all times.
• A CSR will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

• Handle and respond to Customers Enquiries, complaints and questions via different channels such as phone call, email, online chats etc.
• Acknowledge and resolve customer complaints.
• Escalate Customers’ issues to the appropriate desk and ensure quick resolution
• Update and keep Customer Records in terms of interactions, transactions, comments and complaints while ensuring accuracy of database
• Identify and assess customers’ needs to achieve satisfaction
• Ensure that a positive, empathetic and professional attitude is maintained toward customers at all times.
• Follow up with all stakeholders to ensure customer satisfaction and provide professional feedback and customer support.
• Follow the laid down communication procedures, guidelines and policies while going the extra mile to actively engage customers
• Provide General Customer service support

Experience and qualifications

• Minimum Bachelor’s Degree or its equivalent in Business Administration or any relevant field.
• 1-3+ years Customer Service Experience.
• Computer literacy
• Age: Not more than 30 years.

Application deadline

15th June, 2020.

WHO IS Sharptowers Limited?

Sharptowers Limited is an accredited dealer of Multichoice Nigeria with offices in Lagos Mainland.