Job details
Customer Support Executive at Undisclosed Company via Vampai Technologies – Ikeja, Lagos
A growing technology and gadget retailer in Ikeja, Lagos, is recruiting a Customer Support Executive through Vampai Technologies. The role is fully on-site, Monday to Saturday, and covers customer enquiries, orders and after-sales service.
Responsibilities
- Respond to enquiries by telephone, WhatsApp, email and social platforms.
- Explain device specifications, prices, stock information and delivery arrangements and help customers choose appropriate products.
- Manage order confirmation, tracking and customer follow-ups.
- Resolve complaints, returns, exchanges and warranty requests and coordinate basic troubleshooting with technicians.
- Maintain accurate customer records in CRM systems and prepare support reports.
- Follow up with prospective and existing customers to improve conversion and repeat purchases.
Qualifications and skills
- Bachelor’s degree or HND in Business Administration, Marketing, Communications, Customer Relations or a related discipline.
- One to three years’ customer service or client-relations experience; retail, electronics or e-commerce exposure is beneficial.
- Strong communication, complaint resolution, customer management and organisational abilities.
- Familiarity with WhatsApp Business, email, social media and CRM tools.
- Basic knowledge of laptops, phones and technology accessories is an advantage.
How to apply
Email your CV using Customer Support Executive as the subject line.
Email your application to admin@usevampai.com.
Application deadline:
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