Front Desk & Customer Service Officer at E-Terra Technologies Limited – Surulere

E-Terra Technologies Limited is recruiting a full-time Front Desk & Customer Service Officer in Surulere, Lagos, to manage reception, enquiries and administrative support.

The role

The officer is the first contact for visitors, clients, partners, vendors and staff. The role involves a professional reception service, clear communication of approved company information, controlled visitor access and referral of technical or commercial enquiries to the appropriate teams.

Reception and visitor coordination

• Welcome visitors courteously, identify their purpose, notify the relevant staff and coordinate appointments, meetings and waiting arrangements.
• Keep reception tidy and maintain an accurate visitor register recording identity, visit purpose, arrival, host and departure.
• Follow access-control, identification, health and safety procedures, prevent unauthorised access and refer operational-site visitors to authorised personnel.

Customer service and communication

• Handle enquiries in person, by phone, email and other approved channels, providing accurate, authorised information on company services and processes.
• Refer e-waste collection, recycling, recovery, pricing, technical and commercial matters to the appropriate teams without making unauthorised commitments.
• Record complaints, feedback and requests in the designated register or CRM; acknowledge, escalate and follow up unresolved matters through to closure or handover.
• Answer and route calls professionally, take accurate messages, monitor the reception inbox and forward specialist correspondence to relevant departments.
• Maintain communication and contact records, protect confidential information and build positive relationships with clients, vendors, regulators and other stakeholders.
• Gather feedback, identify recurring concerns, recommend service improvements and refer potential customers to Sales and Marketing.

Administration, reporting and safety

• Receive, register, sort and distribute correspondence and parcels, arrange dispatch and assist with scanning, copying, printing and filing.
• Support meeting preparations and stakeholder visits, monitor reception supplies and stationery, and assist HR and Administration with assigned work.
• Maintain visitor, enquiry and correspondence records and provide daily, weekly or monthly reports and updates on unresolved requests.
• Follow workplace, privacy and records-management requirements; know emergency procedures and report hazards, incidents or suspicious activity promptly.
• Encourage responsible office-resource use and waste segregation, attend staff training and performance reviews, and carry out other reasonable duties consistent with the role.

Qualifications and experience

• At least OND, HND or a bachelor’s degree in Business Administration, Mass Communication, Public Relations, Office Technology and Management, Hospitality Management or a related discipline.
• Professional training or certification in customer service, front-desk operations, CRM, office administration or business communication is an advantage.
• Five to eight years of front-desk, reception, customer service or administrative support experience is preferred.
• Strong spoken and written communication, interpersonal skills, telephone etiquette and Microsoft Office proficiency.
• Organisation, courtesy, professional presentation, customer focus, confidentiality and the ability to handle several tasks efficiently.