Duty Manager at Bolton White Group – Abuja

Bolton White Group is hiring a Duty Manager in Abuja to supervise overnight hotel operations, guest experience, security, financial controls and shift teams.

Hotel and guest operations

• Coordinate Front Office, Housekeeping, Security, Engineering and Audit staff during assigned shifts.
• Monitor check-ins, check-outs, occupancy, room status and special requests.
• Resolve guest concerns and emergencies promptly, supporting VIP guests and service standards.
• Maintain reliable shift handovers, guest-incident records and operational continuity.

Financial, safety and facilities oversight

• Supervise daily revenue reconciliation, billing checks, night audit activities and end-of-day reporting.
• Review permitted billing corrections, rebates and adjustments under hotel procedures.
• Inspect hotel facilities, coordinate urgent maintenance and uphold cleanliness requirements.
• Oversee security, emergency response and adherence to health and safety procedures.

Leadership and reporting

• Assign duties, coach staff and monitor shift performance.
• Prepare management reports on occupancy, incidents, guest satisfaction, audit quality, safety compliance and team outcomes.

Qualifications and experience

• Diploma or bachelor’s degree in Hospitality Management, Business Administration or a related discipline.
• Five to fifteen years’ hotel operations experience, preferably in Front Office or Duty Management.
• Supervisory or duty-management experience is strongly preferred; familiarity with night audits is beneficial.
• Strong leadership, judgement, numerical ability, communication, conflict resolution and ability to work independently overnight.