Estate Operations Manager at Alpha Mead Group – Lagos, Lagos

Alpha Mead Group is recruiting an Estate Operations Manager in Lagos to oversee residential estate administration, services, contractors, maintenance, budgets and the resident experience.

Estate operations

• Direct daily residential estate services, including maintenance, security, cleaning, landscaping and waste management.
• Coordinate property staff, contractors and vendors; monitor agreements, service levels and performance.
• Maintain strong relationships with estate residents and owners and respond promptly to service requests.
• Carry out regular inspections of buildings, utilities and shared spaces and coordinate preventive and corrective maintenance.

Governance and improvement

• Plan operational budgets, service standards and service-charge administration.
• Ensure health, safety, environmental and statutory compliance, and oversee emergency procedures.
• Maintain estate records, asset registers and performance reports.
• Improve operating efficiency, service quality and resident satisfaction.

Requirements

• Degree in Estate Management, Property Management, Real Estate or a related field.
• Seven or more years of relevant property, residential-estate or facilities-management experience.
• Registered Estate Surveyor and Valuer, with the stated professional registration and association membership.
• Experience managing residents, contractors, budgets, services and facilities; strong leadership, reporting and negotiation skills.