IT / Helpdesk Officer Vacancy at BAT Computer Technologies Limited

About the role

IT / Helpdesk Officer job opportunity is available at BAT Computer Technologies Limited for individuals who possess B.Sc/B.Eng Computer Science/Computer Engineering /Electrical-Electronics Engineering, CCNA, CCNP.

Details

• The IT Helpdesk/Support Officer maintains the computer networks of all types, providing technical support and ensuring the whole company runs smoothly.

Purpose of the Job
Provide first level technical support for all our services:

• Data connectivity
• Internet services
• LAN & WLAN services etc.
• To consistently provide a high level of excellent customer service and technical support ensuring customers’ satisfaction at every point in time.

Experience and qualifications

• Experience: Minimum of 2 years preferably in an ISP environment
• B.Sc/B.Eng Computer Science/Computer Engineering /Electrical-Electronics Engineering, CCNA, CCNP (Desired)

Expected Key Results:

• Incident Management (First Call Resolution)
• Prompt Response to inbound calls and emails
• Follow up on unresolved complaint/open tickets to closure
• Timely Escalation/feedback to relevant units
• Preparing Technical Reports

Functional Skills:

• Strong telecommunications
• IP design skills, routing, VPN & in-depth knowledge of IP Network.
• Excellent business communication skills both verbal and written
• Excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

Application deadline

14th January, 2021.

WHO IS BAT Computer Technologies Limited?

Bat Computer Technologies Limited is a Technology Systems integration company with vast experience in the Design, Installation and Integration of Digital Networks, Telecommunication Systems and e-business solutions. Licensed by the Nigerian Communications Commission(NCC), to provide telecommunications deployment and installation services.