IT Helpdesk Specialist Vacancy at AppZone Limited

About the role

IT Helpdesk Specialist job opportunity is available at Appzone Limited for individuals who possess B.Sc in Computer Science, Business Administration or any other related field.

Job Profile

• We are looking for a talented, self-driven and customer service-oriented Helpdesk Officer to join our Helpdesk team!
• As a helpdesk officer, you will be responsible for handling Client enquires on technical issues and help in resolving them.

Responsibilities

• Provision of a reliable interface between the client and AppZone Limited
• Conduct quarterly customers satisfaction survey
• Respond to client’s enquiries for technical assistance via telephone, e-mails, or instant messenger.
• Logging of cases and help desk interactions with clients using CRM applications.
• Follow standard help desk procedures in other to assist clients to resolve technical issues.
• Track and route all technical problems including Database, code, operating system, web-server, integration, networking, and hardware issues, amongst others.
• Prepare activity and other CRM reports.
• Other support interactions with clients to ensure client satisfaction in line with the company’s business goals.
• Active engagement in the achievement of Goals & Objectives in line with the company’s vision, mission and values relevant to responsibilities granted to you, which may be amended from time to time.

Experience and qualifications

• B.Sc in Computer Science, Business Administration or any other related field.
• At least Two (2) years helpdesk work experience in a Fintech company, Telecommunication company, IT Infrastructure company, FMCG, Software company, etc..
• Candidate should have a good knowledge of software, Payment, and banking.
• Strong capabilities in Customer Service Orientation, Stakeholder Management, People Management and product Domain Knowledge.
• Candidate must be highly proficient in problem solving, time management, analytical thinking, ambitious and have a great drive to succeed.
• Candidate must have strong attention to detail, great communication skills and works well in a team.

Application deadline

Not Specified.

WHO IS Appzone Limited?

Appzone Limited is Africa’s leading provider of Integrated Banking and Payment software platforms and incidentally creator of BankOne; the world’s leading cloud infrastructure for Banking and Payment processing targeted at Small and Medium financial Institutions.