Executive Assistant – Hospitality at Domeo Resources International – Abuja

Domeo Resources International is recruiting an Executive Assistant – Hospitality in Abuja. The role provides executive, administrative and operational coordination support to the Group Head of Hospitality and designated senior executives across the Group’s hotels, restaurants, lounges, bars, banquet and event facilities, catering operations and related businesses.

The position coordinates information and follow-up across property managers and central functions, maintains operational records, prepares management reports and tracks directives through to completion.

Key responsibilities

Executive support and portfolio coordination

• Manage executive calendars, appointments, meetings, schedules, correspondence and travel arrangements.
• Prepare agendas, briefing notes, reports, presentations and meeting records, and maintain trackers for assignments, deadlines and management directives.
• Maintain current profiles of the Group’s hospitality businesses, including properties, room inventory, outlets, facilities and key operational activities.
• Collect information from General Managers and Hotel Managers, follow up on operational issues and escalate significant matters to the Hospitality Executive.

Hotel operations, food and beverage, and guest experience

• Coordinate hotel operational reports, inspections, improvement activities and outstanding management actions.
• Collect food and beverage performance reports, track outlet initiatives, promotions, openings and renovations, and follow up on agreed actions.
• Coordinate information about guest feedback, complaints and service improvement initiatives, tracking recurring issues and unresolved concerns.
• Arrange property visits and inspections, prepare schedules and supporting documents, record observations and follow up on corrective actions.

Performance, financial and commercial reporting

• Compile periodic operational reports and track performance indicators, including occupancy, room revenue, average daily rate, RevPAR, food and beverage revenue and event revenue.
• Prepare management summaries and presentations, ensuring that reported information is accurate and supported.
• Liaise with Finance on budgets, expenditure reports, capital expenditure, revenue initiatives and financial information for hospitality investment proposals.
• Support sales and marketing coordination, corporate partnerships, business development meetings, promotions, conferences and major events.

People, procurement and project coordination

• Coordinate with HR on staffing, recruitment, training and approved workforce initiatives while protecting confidential employee information.
• Follow up on procurement requests, critical supplies, equipment and operational requirements with Procurement, Stores and individual properties.
• Support new hotel, restaurant and hospitality development projects, including renovations, refurbishments and expansions; track milestones, schedules, documentation and deliverables.
• Coordinate information from consultants, contractors, architects and project teams, and escalate delays or significant issues.

Compliance, records and stakeholder management

• Track licences, permits, inspections, certifications and compliance deadlines, coordinating follow-up with the relevant departments.
• Maintain organised physical and electronic records, meeting minutes, reports, action trackers, correspondence and management directives.
• Research hospitality trends, competitors, customer developments and potential investment opportunities as directed.
• Coordinate communication with property managers, suppliers, contractors, consultants and other stakeholders.
• Monitor outstanding actions, identify overdue items, escalate issues and recommend improvements to Hospitality Office processes.
• Protect confidential guest, employee, financial, commercial and executive information.

Qualifications and experience

• Bachelor’s degree or HND in Hospitality Management, Hotel Management, Business Administration, Management, Tourism, Public Administration or a related discipline.
• A postgraduate qualification in Hospitality Management, Business Administration or a related field is an advantage.
• Four to seven years of relevant professional experience in executive assistance, hospitality administration, hotel operations or corporate coordination.
• Experience supporting senior executives or management is required; experience across multiple hotel or hospitality locations is an advantage.
• Strong understanding of hotel operations and hospitality business functions. Experience in a Group or multi-business organisation is desirable.

Skills

• Executive office management, hospitality operations coordination and hotel administration.
• Project coordination, management reporting, meeting and calendar management.
• Guest experience and food and beverage operations awareness.
• Property inspection coordination, document and records management, Microsoft Office and Excel.
• Research, report writing, stakeholder management, communication and follow-up.
• Time management, attention to detail, problem-solving, commercial awareness, discretion and confidentiality.

Reporting line: Group Managing Director, Group CEO or Head of Real Estate.