Head of Engineering, Rewards at Moniepoint Incorporated – Remote

Moniepoint Incorporated is recruiting a remote Head of Engineering, Rewards. The role reports functionally to the Group CTO, with a dual reporting relationship to the Product leader for Rewards. Engineering and Product operate as peers, working together to build the team to full capacity.

Responsibilities

• Own the technical strategy, architecture and roadmap for the Rewards Platform end to end.
• Improve the performance, reliability and depth of the existing cashback product as an immediate priority.
• Evolve cashback into a broader rewards, retention, engagement and personalisation platform for business customers, consumers and sales agents.
• Build the engineering organisation by structuring product units, hiring engineers and Engineering Managers, and leading through those managers as the team grows.
• Establish an experimentation culture using A/B testing, cohort analysis and measurement to understand changes in customer behaviour.
• Work with Growth, Sales and Marketing to translate acquisition and retention objectives into product and engineering initiatives.
• Own the customer-facing rewards experience across mobile and web, including the speed and reliability with which customers receive what they have earned.
• Define architecture standards, engineering processes and quality metrics, and oversee engineering health, including incidents, production defects, deployment frequency, change failure rate and developer experience.
• Build the platform to serve customers across multiple geographies as Moniepoint expands.
• Partner with Product to define rewards-specific metrics and OKRs, and hold the team accountable for them.

What Success Looks Like

• The existing cashback product performs measurably better and becomes faster, more reliable and more compelling to customers.
• A credible rewards-platform roadmap is defined with Product, with the first initiatives beyond cashback delivered.
• A functioning experimentation practice enables the team to ship, measure and learn on short cycles.
• The engineering organisation grows from its current base, with a strong group of Engineering Managers and senior engineers.
• Rewards becomes a measurable contributor to customer retention and engagement.
• Architecture standards and engineering processes are established across product units.

Who You Are

• You have built and shipped direct-to-consumer products used by large audiences and understand what drives engagement and retention. This is a defining requirement.
• You have substantial front-end and mobile experience, having led or personally built consumer-facing mobile and web experiences. A backend-only background is not sufficient for this role.
• You have hands-on experience with A/B testing, feature flagging and measurement frameworks, and use results to guide product decisions.
• You have at least five years of experience managing managers and leading an engineering organisation through other engineering leaders.
• You remain close to the code and bring hands-on technical leadership and credibility with engineers.
• You have at least ten years of overall software-engineering experience, including at least five years leading engineering teams through growth phases.
• You are comfortable with Java and Spring Boot and can lead backend engineers credibly.
• You have experience building and scaling an engineering organisation from a small base, including hiring and developing Engineering Managers.
• You collaborate effectively with commercial stakeholders and translate business objectives into engineering work.
• Experience with rewards, loyalty, gamification, personalisation or growth platforms is an advantage, as is fintech or payments experience.