Manager, Network Operating Center at ipNX Nigeria Limited – Lagos

ipNX Nigeria Limited is recruiting a full-time Manager, Network Operating Center in Lagos to lead its NOC and maintain dependable performance across core, access and customer network services.

Network operations

• Oversee continuous monitoring of core, access, backbone and customer connections, and guide proactive fault detection and response.
• Maintain dashboards, network topology and performance monitoring using tools such as Cacti, PRTG, Zabbix and SolarWinds.
• Establish operating procedures and coordinate maintenance, upgrades, configuration changes and problem resolution.
• Apply ITIL incident, problem and change procedures; monitor detection and resolution times and carry out root-cause reviews.

Team leadership and coordination

• Supervise NOC engineers and shift leads, plan staffing for round-the-clock operations and coach team members.
• Handle major network incidents and work with service delivery, infrastructure, customer care, equipment vendors and management.
• Measure uptime, latency, availability and loss, prepare performance reports and support capacity planning.
• Improve monitoring systems, ticketing and automation, and support ISO, NCC and internal quality-management audits.

Requirements

• Bachelor’s degree with a minimum 2.1 in Electrical/Electronic Engineering, Computer Science, Telecommunications or a related area.
• At least seven years’ progressive work in network operations or an internet/service-provider environment, including three years supervising a 24/7 NOC team.
• CCNP or equivalent Juniper, Huawei or MikroTik certification, and ITIL Foundation v3 or v4; PMP or PRINCE2 is an advantage.
• Experience with IP/MPLS, transmission and access networks, monitoring platforms and fault-escalation systems.
• Master’s degree in Technology Management or Business Administration is an advantage.