Operations & Customer Service Supervisor at an Undisclosed Fresh Beverage Brand – Ikeja, Lagos

Peridot Forte Solutions Consulting is recruiting an Operations & Customer Service Supervisor for a growing Nigerian fresh beverage brand in Ikeja, Lagos. This hands-on role oversees production, quality control, inventory accuracy, customer orders and fulfilment, while also supporting events and targeted business-development activities.

The successful candidate will supervise juicing and packing, ensure each batch follows approved recipes and quality standards, maintain accurate stock and delivery records, and support consistent customer service. This is an on-site role.

Key Responsibilities

• Plan and supervise daily juicing and packing activities, working alongside production staff and providing practical support.
• Enforce approved recipes, ingredient measurements, blending ratios, production quantities and batch instructions, checking calculations before production begins.
• Inspect every batch for taste, appearance, consistency and required quality samples before products are packed or released.
• Oversee bottle preparation, labels, stickers, sealing, batch identification, packing and final order checks, correcting errors promptly.
• Monitor hygiene, sanitation, equipment condition, freezer performance, storage temperatures and the safe handling of finished juices.
• Guide production staff, assign tasks, verify completed work and maintain production, quality-control and temperature logs.
• Record daily quantities of ingredients, bottles, caps, labels, finished stock and wastage, and reconcile physical stock with records.
• Convert confirmed orders into production schedules, ingredient requirements, packaging quantities and delivery plans.
• Manage customer enquiries, orders and follow-ups; prepare invoices, monitor payments and maintain a forward-order calendar.
• Coordinate dispatch and delivery partners, checking flavours, quantities, packaging, delivery instructions and proof of successful delivery.
• Maintain records in spreadsheets and/or Zoho and prepare weekly reports on production, stock, quality issues, orders, deliveries and outstanding actions.
• Support beverage setup, product displays, sampling, stock control and customer service at pop-ups, markets and larger events, including occasional weekends.
• Coordinate equipment, coolers, ice, staff and event logistics, and account for stock taken to and returned from events.
• Gather customer feedback, identify recurring concerns and ensure timely resolution or escalation.
• Visit restaurants, cafés, retailers, offices and event partners identified by management, deliver samples, explain the product range and follow up on agreed next steps.
• Track assigned leads, sampling, meetings, follow-ups and conversions, and identify additional opportunities where practical.

Requirements

• First degree in Business Administration, Marketing or a related field.
• Three to five years’ relevant experience in food or beverage operations, production supervision, customer service, retail/FMCG operations or a similar hands-on role. Previous team supervision is strongly preferred.
• Ability to organise and supervise staff, enforce procedures, check quality and maintain accurate daily records.
• Strong numerical skills, including working with quantities, ratios, percentages, yields, stock reconciliation and basic costing calculations.
• Excellent attention to detail, problem-solving and follow-through.
• Confidence using spreadsheets, WhatsApp, email and digital records; Zoho experience is an advantage.
• Ability to participate in production, visit customers and support events or pop-ups across Lagos, including some weekends.
• Experience in fresh juice, food production, food safety or quality assurance is an advantage.