Protection from Violence Technical Assistant at Norwegian Refugee Council (NRC) – Monguno, Borno

The Norwegian Refugee Council (NRC) is recruiting a Protection from Violence Technical Assistant in Monguno, Borno State. The role supports community-based protection, monitoring, case management, referrals and Individual Protection Assistance (IPA) in line with approved protection standards and procedures.

Key responsibilities

• Implement assigned Protection from Violence activities in line with approved work plans, project targets, NRC standard operating procedures and protection standards.
• Conduct household and community protection monitoring, interviews, focus group discussions and observation; identify and document threats, vulnerabilities, capacities and emerging protection trends.
• Identify people facing protection risks, assess needs safely, obtain informed consent for referrals, track referrals and follow up on outcomes while protecting confidential information.
• Provide accessible, age- and gender-sensitive protection information sessions and build respectful, trusted relationships with affected communities and local stakeholders.
• Supervise and coach Community-Based Protection Network (CBPN) members, agree weekly tasks, verify completion and address gaps through established channels.
• Manage assigned non-GBV and non-child-protection cases, including safe identification, consent, assessment, risk analysis, case planning, service coordination, follow-up and closure.
• Conduct IPA protection-risk and eligibility assessments, document the link between assistance and a specific protection threat, prepare case files for authorised review and follow up on outcomes.
• Maintain secure case notes, assessments, referral records, IPA documentation and case-tracking records in accordance with NRC data-protection procedures.
• Maintain service mapping and referral pathways, coordinate with specialist protection and other service providers, and flag urgent cases or service gaps.
• Prepare weekly field plans and activity reports, report urgent protection incidents promptly, and contribute to monthly reporting and corrective-action follow-up.
• Coordinate with the Protection from Violence Officer, case workers, partners, NGOs, government services, community structures and MEAL colleagues while preserving confidentiality and MEAL independence.
• Follow NRC security, safeguarding, PSEA, anti-fraud and anti-corruption requirements; uphold professional boundaries and report suspected misconduct through approved channels.

Requirements

• Relevant experience in community-based protection, protection monitoring, case management, referrals or Individual Protection Assistance in humanitarian settings, including direct engagement with affected communities.
• Experience working in complex, insecure or volatile contexts and the ability to manage competing priorities with minimal supervision.
• Ability to conduct protection assessments, document risks, maintain case files and apply safe referral procedures and approved standard operating procedures.
• Sound knowledge of protection principles, confidentiality, informed consent, do no harm, safeguarding, PSEA and accountable programme delivery.
• Ability to supervise and coach CBPN members, organise weekly work plans, track tasks and targets, maintain accurate records and prepare clear reports.
• Practical computer skills, including Microsoft Word, Excel, email and digital data-collection tools.
• Good written and spoken English for case documentation and reporting, and the ability to communicate effectively in relevant local languages.
• Some knowledge of English.
• Previous experience in complex and volatile contexts; knowledge of protection risks, humanitarian actors, service availability and community structures in Bama, Gwoza, Monguno or Madagali is an advantage.
• Ability to gather, record and manage information from different sources; knowledge of local languages and coordination with local NGOs, service providers and community structures.
• Knowledge of the geographical context is desirable but not essential.

Behavioural competencies

• Handling an insecure environment.
• Planning and delivering results.
• Empowering others and building trust.
• Communicating with impact and respect.

Scale, scope and working relationships

• Provides direct operational supervision of CBPN members in assigned locations; there is no formal line management of NRC staff unless separately delegated.
• Works with affected communities, CBPNs, local implementing partners, relevant government authorities, protection service providers and humanitarian coordination actors.
• Has no assigned budget responsibility. Sensitive protection-monitoring, case-management, referral and IPA information must be handled under NRC confidentiality and data-protection requirements.
• Key interfaces include target communities and external stakeholders at village or camp level; the Protection Team and CC Teams; the Protection from Violence Officer and Team Leader, case workers and CBPNs; local implementing partners, protection referral actors and LGA coordination structures; MEAL, Partnership and safeguarding/accountability focal points; the Emergency Team and Support Team; the Community Consultation and Referral Officer; and the M&E Team in the area office.

Performance management

• The Job Description.
• The Work and Development Plan.
• The Mid-term/End-of-trial Period Performance Review Template.
• The End-term Performance Review Template.
• The NRC Competency Framework.

Recruitment and appointment are subject to confirmation of project funding. Any contract extension depends on continued funding availability, performance and NRC operational requirements.