Operations Manager at an Undisclosed Entertainment Park via Ellasot Consulting – Port Harcourt

An entertainment and recreation organisation is recruiting a full-time Operations Manager in Port Harcourt through Ellasot Consulting. The position oversees daily park operations, guest services, games, cinema, food and beverage activities, maintenance and personnel.

Key responsibilities

• Coordinate daily opening and closing activities and oversee operations across attractions, games, arcade, cinema, food and beverage, customer service and maintenance.
• Supervise team leaders and staff, prepare duty rosters and monitor attendance and performance.
• Maintain a strong customer experience by responding to feedback, bookings and complaints.
• Oversee cleanliness, safety, equipment readiness, routine servicing and timely repairs.
• Implement health, security, hygiene, incident-reporting and emergency-response procedures.
• Control inventory, supplies and departmental costs, minimising losses and waste.
• Coordinate staffing and facilities for birthdays, corporate activities, school visits and special events.
• Produce regular operational and performance reports and recommend service and productivity improvements.

Requirements

• Bachelor’s degree or HND in Business Administration, Hospitality, Operations Management or a related field.
• Three to five years of operations-management experience, preferably in leisure, hospitality, entertainment or facility management.
• Experience supervising multiple teams and coordinating facilities, inventory and customer service.
• Good leadership, communication, reporting, problem-solving and organisational skills.
• Ability to work flexible hours, including weekends or public holidays when needed.
• Competence with Microsoft Office and operational reporting tools.
• Applicants must reside in Port Harcourt.