Quality Assurance Officer at Stanbic IBTC Bank – Lagos

Stanbic IBTC Bank is recruiting a Quality Assurance Officer on Walter Carrington Crescent, Lagos, to assess administrative service standards, strengthen controls and drive process improvement.

Responsibilities

• Review administrative procedures and compliance with internal policies and service standards.
• Track service-level agreements, key performance indicators and vendor performance.
• Investigate process gaps, service failures and operational errors and recommend corrective action.
• Identify opportunities for workflow improvements and automation.
• Support internal and external audits, maintain standard operating procedures and accurate records.
• Analyse stakeholder feedback and produce quality dashboards, reports and performance insights.
• Support staff quality-awareness and compliance initiatives.

Requirements

• Bachelor’s degree in Business Administration, Economics, Accounting, Management or a related subject.
• At least three years’ experience in quality assurance, administration, operations, audit, risk management, process improvement, procurement or facilities management.
• Knowledge of quality management, compliance, corporate governance and audit processes.
• Familiarity with SAP or other enterprise procurement systems.
• Strong data analysis, communication, project management and problem-solving skills.
• Experience in pensions, financial services or related sectors is an advantage.