Relationship Officer at EdFin Microfinance Bank – Surulere

EdFin Microfinance Bank is recruiting a Relationship Officer in Surulere, Lagos, to build a client portfolio, evaluate credit applications, support borrowers and manage loan repayments.

Key Responsibilities

Promotion of products and origination of new clients

• Build and maintain a portfolio of quality clients rapidly and consistently to reach the target portfolio within the assigned period.
• Liaise with community organizations, business associations, and individual entrepreneurs;
• Identify potential clients;
• Sensitize potential clients on all aspects of the loan program: procedures to apply, the terms and conditions, the incentives for good performance, and penalties for late repayment and default.
• Conduct loan evaluations according to policies and procedures
• Develop an accurate evaluation of each client’s capacity and willingness to repay the requested loan.
• Correctly complete the loan application and evaluation process
• Arrange and undertake business site visits;
• Verify and cross-check all information relevant to the loan application and evaluation;
• Evaluate the willingness and capacity to repay of the client;
• Ensure an appropriate guarantee is in place and documented;
• Determine and present loan terms and conditions to the credit committee.

Credit committee member

• Participate in credit committees providing input on other members’ loan proposals;
• Prepare and present own loan proposals to credit committee.

Provide high-quality customer service

• Develop relationships with each client to support the business success and cultivate loyalty.
• Monitor client business progress to identify any potential problems;
• Offer suggestions and referrals where appropriate and within company policy;
• Demonstrate concern and build client rapport.

Manage and recover late repayments

• Implement late repayment recovery procedures
• Achieve and maintain targets on portfolio at risk and loan loss;
• Emphasize the importance of on-time repayment with clients;
• Monitor repayment reports daily and client behavior patterns.

Build community rapport

• Become knowledgeable and known in the assigned geographic zone.
• Build rapport with community, business associations, and leaders;
• Be known and visible in the community;
• Develop goodwill of the community towards the Bank.

Support the Team

• Provide support to peers and others within the Bank in uplifting its values and policies.

Key Performance Indicators (KPIs)

• Client retention rate.
• Number of new client acquisitions.
• Revenue generated from upselling/cross-selling.

Qualifications and Experience

• A minimum of HND or BSc in Business, Banking, Finance, Accounting, Economics, and/or related fields.
• Must have completed NYSC
• Understand the local area where they are working
• Strong interpersonal skills
• Ability to develop strong financial analysis skills
• Ability to assess the character of potential clients
• Computer literacy
• Independent worker; honest and of high integrity
• Experience in the credit or financial service industry will be an added advantage.