Remote Content and Customer Support Manager Vacancy at Hostnet Systems Inc

About the role

Remote Content and Customer Support Manager job opportunity is available at Hostnet Systems Inc for individuals who possess relevant qualifications.

Job Description

• We are currently seeking a Content Manager who can also work as a customer support with a collaborative spirit and creative flair. We sale more than 700 TLD domain names, Cloud hosting servers, Linux Servers, Windows Servers etc.
• We need someone with a great team spirit to help us manage our company websites

Responsibilities

• Develop and execute social media strategy for major brands, posting on behalf of the brands and responding to consumer comments via multiple social platforms
• Be able to manage and update our web contents on our different platforms such as our blog, hosting and domain accounts.
• Create relevant and engaging content across multiple social channels.
• Create blog contents for our Tech-blog website.
• Be able to provide customer support to our website visitors via chat support.
• Always check and update the prices of our services.
• Active participation in a wide variety of social media activities personally, with rich understanding of social networking from a user engagement standpoint
• Work with Content team to deliver creative and engaging social content
• Analyze and optimize social strategy and execution on an ongoing basis
• Integrate with agency and client team, providing consumer insights drawn from the social community and helping to recognize additional social opportunities.
• Though their will be basic training and showcasing on how this is to be done.
• This job entails that you will be online daily from Monday to Friday from 8am to 5pm and have a phone and a laptop that is actively connected online to check and monitor ads and respond to customer questions.

Experience and qualifications

• At least 1-2 years experience with content management with brands like Instagram, Facebook, and twitter etc.
• Experience with developing social media strategy, including editorial calendar development through execution as well as community management guidelines and escalation plans
• Broad-level experience with social media analytics and reporting tools (such as Facebook analytics, Google analytics, etc.)
• Demonstrated ability to write social media content (such as posts, tweets, etc.) in varied but distinct brand voices
• Proficiency in social management tools (such as CoTweet or Sprout Social) as well as social listening tools (such as Radian6 or Visible)
• Meticulous attention to detail
• Ability to juggle multiple projects and manage short timelines without losing site of the big picture
• Exceptional communication skills and ability to stay connected with local team as well as remote team.

Application deadline

28th April, 2020.

WHO IS Hostnet Systems Inc?

Hostnet Systems Inc has its headquarters in United States. We have been able to serve hundreds of customers from all across the continents. We strive to deliver innovative and meaningful consumer experiences in the digital space.