Job details
Retail Shop Manager at Airtel Nigeria – Lagos (Job ID 926)
Airtel Nigeria is hiring a Retail Shop Manager in Lagos (Job ID 926) to deliver a reliable in-store customer experience while managing showroom stock, financial controls, service standards and employee performance.
Responsibilities
- Monitor showroom sales, cash receipts, petty cash payments and reconciliations.
- Control stock and warehouse movements, maintaining availability of products and services.
- Manage showroom assets, equipment and facility escalations.
- Build positive customer relationships and maintain customer-traffic data for service insights.
- Provide agents with working tools and system access.
- Oversee compliance with showroom procedures, query resolution and service-level agreements.
- Escalate outstanding issues and track the time required to resolve customer complaints.
- Prepare daily, weekly and monthly activity reports, including stock, cash, POS, PSB and ERC reconciliation reports.
Requirements
- A first degree in a relevant field.
- At least four years of customer-service work experience.
- Analytical, report-writing, communication, problem-solving and presentation skills.
- Understanding of customer-facing business processes and systems such as ECMS, Single Screen, USDM, CCUI and SV.
- Ability to supervise staff, work with limited oversight and protect confidential information.
- Strong attention to detail, service orientation and teamwork.
How to apply
Submit your application using the online application link.
Closing date
9 November 2026 at 1:59 pm (Africa/Lagos)
Check the employer and application instructions before sharing personal information.
About the employer
Airtel Nigeria (Airtel Networks Limited) is a telecommunications provider headquartered in Lagos. Its services include mobile wireless connectivity, mobile commerce and telecommunications services for enterprise customers.
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