Sales Associate at a Fashion Retailer via Whip-Smart – Ikeja, Lagos

A fashion retailer recruiting through Whip-Smart Service Providers Limited is seeking a full-time Sales Associate in Ikeja, Lagos.

Role overview

We are seeking an enthusiastic, fashion-conscious, and customer-oriented Sales Associate to join its team.

The successful candidate will be responsible for delivering outstanding customer experiences, driving sales, providing personalised styling advice, and maintaining the brand’s image and standards on the shop floor.

The ideal candidate should have a passion for fashion, enjoy interacting with people, and thrive in a fast-paced retail environment.

Key responsibilities

Customer Service & Sales

• Welcome customers warmly, understand their needs, and provide personalised styling advice and outfit recommendations.
• Assist customers with fittings, sizing, and alternative options.
• Upsell and cross-sell accessories and complementary products.
• Work towards achieving individual and team sales targets.
• Build lasting customer relationships, maintain client records, and follow up with VIP customers.
• Handle customer complaints, returns, and exchanges professionally.

Product Knowledge

• Maintain thorough knowledge of the brand’s collections, fabrics, fit, care instructions, and brand story.
• Stay updated on new arrivals, promotions, and current fashion trends.

Store Presentation & Visual Merchandising

• Maintain a clean, tidy, and well-organised shop floor.
• Ensure garments are properly folded, hung, and arranged by size.
• Follow visual merchandising guidelines, including setting up displays and dressing mannequins.
• Replenish stock on shelves and rails throughout the day.

Stock & Operations

• Receive deliveries, tag and price items, and process stock transfers.
• Assist with stocktaking and report any discrepancies.
• Follow loss-prevention procedures and remain alert to potential theft.

Till & Administration

• Process payments, gift cards, and refunds accurately.
• Handle till opening and closing procedures and complete end-of-day cash reconciliation.
• Encourage customers to sign up for loyalty programmes and mailing lists.

Teamwork & Compliance

• Support colleagues and share responsibilities, particularly during peak periods, sales, and holidays.
• Adhere to company policies, health and safety regulations, and dress code.
• Consistently represent the brand’s image and standards.

Requirements and qualifications

• Previous experience in retail sales or customer service is preferred; experience in fashion or luxury retail is an added advantage.
• Excellent communication and interpersonal skills.
• Strong sense of style and passion for fashion.
• Basic numeracy skills and familiarity with till/POS systems.
• Ability to stand for extended periods and lift stock when necessary.
• Flexibility to work weekends, evenings, and public holidays.

Desired Attributes

• Positive, resilient, and calm under pressure.
• Target-driven with a genuine passion for helping customers.
• A team player with strong attention to detail.
• Additional language skills are an advantage.

Benefits

• Health Insurance
• Pension
• Up to 10% Discretionary Bonus.