Sales Performance & Operations Manager (Real Estate) at Outsource Nigeria – Lekki-Epe, Lagos

Outsource Nigeria is recruiting a full-time Sales Performance & Operations Manager for real estate operations in Lekki-Epe, Lagos. The role oversees sales strategy, revenue growth, sales team productivity and the performance of land, property and investment-product sales.

Sales strategy and revenue growth

• Design and execute sales plans aligned with revenue targets, market opportunities and commercial objectives.
• Assign department, team and individual sales targets and identify customer segments, partnerships and referral channels.
• Monitor competition, pricing, sales conversion, customer acquisition and opportunities for improved results.

Sales leadership and operations

• Lead, coach and assess sales executives, senior closers, SDRs and other sales personnel.
• Set KPIs, review pipelines, provide performance coaching and coordinate training with HR.
• Oversee lead generation, qualification, client presentations, negotiations, payment confirmation and deal closure.
• Implement sales SOPs and ensure proper lead allocation, customer follow-up, accurate pricing and authorised approvals.
• Coordinate with marketing, finance, legal, customer service and property management teams to resolve bottlenecks.

CRM, reporting and revenue controls

• Ensure accurate CRM records for leads, prospects, opportunities and customer interactions.
• Analyse conversion rates, response times, pipeline progress and sales performance; prepare daily, weekly and monthly management reports.
• Produce sales forecasts, dashboards and data-based recommendations.
• Reconcile customer payments, outstanding balances and sales collections with Finance.
• Monitor commission calculations, authorised payment details, pricing controls and irregular transactions to reduce revenue leakage and fraud risk.

Client relationships, compliance and collaboration

• Support high-value negotiations and maintain relationships with investors, prospects and existing clients.
• Improve complaint handling, referrals, retention and customer service.
• Ensure sales representations, documentation and agreements comply with internal policies and applicable Nigerian laws.
• Protect confidential records, escalate compliance risks and cooperate with Legal on property documentation.

Performance measures

KPIs cover revenue achievement, sales conversion, deal closure, team productivity, pipeline progression, lead follow-up, forecast accuracy, collections, CRM compliance, customer satisfaction and operational efficiency.

Requirements

• Bachelor’s degree or HND in Business Administration, Marketing, Sales Management, Real Estate Management, Finance, Economics or a related field.
• At least five years’ professional experience in sales management, sales operations, business development or commercial performance management.
• At least two years leading or supervising a sales team is preferred.
• Demonstrated success managing targets, pipelines, customer acquisition and revenue performance.
• Experience in real estate, property development, land or investment sales, mortgages, banking, insurance or other high-value sales environments is advantageous.
• Strong sales planning, leadership, negotiation, stakeholder management, analytical, reporting and commercial skills.
• Proficiency with CRM tools, sales reports and spreadsheets such as Microsoft Excel or Google Sheets.
• Relevant professional certifications in sales, real estate, management or business operations are an advantage.
• Integrity, sound judgement, confidentiality and ability to manage competing priorities.

Salary and benefits

Gross monthly salary of ₦800,000, with performance-based bonuses or incentives, professional training and career progression opportunities.