Service Delivery Officer at Cobranet Limited – Lekki Phase 1

Cobranet Limited is recruiting a Service Delivery Officer in Lekki Phase 1, Lagos, to coordinate administrative and customer-facing support for its field sales team.

Key responsibilities

• Maintain team schedules, file important records and circulate timely updates to colleagues.
• Ensure necessary sales equipment and materials are available.
• Respond to customer complaints and coordinate after-sales support when required.
• Record financial and non-financial information electronically and present relevant reports.
• Process orders accurately and keep customers informed of delays or unexpected issues.
• Monitor team progress, identify operational gaps and recommend service improvements.

Requirements

• B.Sc. or BA in Business Administration or a related field; sales or marketing certification is an advantage.
• Project-administration experience in the IT sector and familiarity with software development and web technologies.
• A computing or engineering background is preferred for technical project-management work.
• Strong organisation, attention to detail, problem-solving and Microsoft Office skills.
• Excellent English communication and ability to coordinate administrative and sales support in a team.