State Business Manager – Southeast Region at Airtel Nigeria – Lagos

Airtel Nigeria is recruiting a full-time State Business Manager – Southeast Region, with Lagos listed as the location. The position oversees commercial performance across the southeastern zone.

Customer and revenue growth

• Design zonal sales strategies to grow prepaid and postpaid customer additions.
• Monitor churn, activation compliance and connection turnaround times.
• Improve collections, manage bad debts and promote value-added service uptake.

Channels, coverage and customer experience

• Review distributor and channel-partner performance, claims and satisfaction.
• Expand sales and recharge outlets and strengthen distribution coverage.
• Support network optimisation, site performance and service availability.
• Improve service delivery and infrastructure in zonal showrooms.

Team leadership

• Motivate frontline employees and support staff training.
• Implement actions addressing employee engagement feedback.

Qualifications and experience

• Bachelor’s degree in Management or a related social science; an MBA is an advantage.
• At least 12 years of retail sales experience, preferably in telecoms, FMCG or manufacturing, including four years at middle-management level.
• Sound route-to-market and go-to-market knowledge; commercial leadership, communication, numeracy and analytical skills.