Telco Project / Product Manager – Lekki Phase 1, Lagos (Hybrid)

A computer and telecommunications company is recruiting a Telco Project / Product Manager for a hybrid, full-time position in Lekki Phase 1, Lagos.

Key responsibilities

• Manage relationships with partners and stakeholders to sustain effective collaboration.
• Maintain accurate monthly records of configurations and resolved issues.
• Work towards a monthly issue-resolution rate of 85%–90%, identifying improvements when necessary.
• Improve product engagement and retention through customer touchpoints and relevant content.
• Keep content and product notifications aligned with product management priorities.
• Recommend system changes that strengthen team productivity and product quality.
• Resolve escalated product-team issues promptly and circulate relevant updates to colleagues.
• Provide product management and support throughout the product lifecycle, from concept to retirement.
• Plan and monitor campaign budgets, expenditure and resource allocation.

Qualifications and experience

• A bachelor’s degree in Computer Science, Information Sciences, Business Sciences or a related field.
• Two to three years’ project management experience; PMP certification is advantageous.
• Experience in a software development environment or working directly with developers is essential.
• Ability to manage several projects, apply project management tools and principles, mitigate risk and lead teams.
• Advanced proficiency in Microsoft Excel, Word and PowerPoint; JIRA familiarity is an advantage.
• Strong written and spoken communication, time management, analytical and problem-solving skills.