Assistant Manager – Front Office at Marriott International – Lagos

Marriott International is recruiting a full-time Assistant Manager – Front Office in Lagos to assist with front desk management, guest service and supervision of hotel staff.

Front office management

• Support the Front Office Manager in overseeing front desk, guest services, bell and door staff and switchboard operations.
• Coordinate daily staff assignments and ensure efficient guest check-in and check-out.
• Supervise employees, encourage teamwork, recognise performance and maintain communication across shifts.
• Set operational goals, review guest satisfaction and contribute to service improvement plans.
• Handle complaints, service disputes and guest feedback promptly and respectfully.

Service and administration

• Coach team members on guest relations and consistent hospitality standards.
• Implement front office procedures, guest recognition activities and credit policies.
• Review operational information, contribute to team meetings and keep colleagues informed of important changes.
• Cover the Front Office Manager’s duties when required and coordinate information from events and conventions.

Candidate profile

Applicants must meet either of the following routes:

• High school diploma or GED with two years of experience in guest services, front desk or a closely related area; or
• A two-year university qualification in Hotel and Restaurant Management, Hospitality, Business Administration or a related subject, with no prior work experience required.