Job details
Call Center Operator (Yoruba and Hausa Speaking) at Bboxx – Ikeja, Lagos
Bboxx Energy Access Nigeria Limited is recruiting a full-time, hybrid Call Center Operator in Alausa/Ikeja, Lagos, to assist customers of its renewable-energy services.
Responsibilities
- Handle incoming and outgoing customer calls with courtesy and professionalism.
- Explain products, respond to requests and resolve customer queries or complaints promptly.
- Escalate difficult cases to the relevant team members or supervisors.
- Work within established scripts, service standards and operational policies.
- Monitor and work towards call-handling and customer-satisfaction targets.
Requirements
- OND, HND or bachelor’s degree in a relevant discipline.
- One to two years of contact-centre or customer-service experience.
- Fluency in both Yoruba and Hausa is a major advantage.
- NYSC completion or an exemption is required.
- Strong listening, verbal and written communication, customer service and problem-solving skills.
- Basic proficiency with Microsoft Office and willingness to work flexible shifts, including weekends.
How to apply
Complete the application through the online form.
Closing date
30 November 2026
Check the employer and application instructions before sharing personal information.
About the employer
Bboxx Energy Access Nigeria Limited provides affordable clean-energy products and services. Its offering includes pay-as-you-go solar power, and it has expressed plans to develop other utility services such as cooking, internet access and water.
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