Customer Experience Support Officer at Nikemfol – Ikeja

Nikemfol Limited is recruiting a full-time Customer Experience Support Officer in Ikeja, Lagos, to assist customers across digital and telephone channels and improve their service experience.

Responsibilities

• Respond promptly and professionally to customer enquiries through chat, email and telephone.
• Listen carefully to concerns, troubleshoot issues and guide customers towards solutions.
• Explain the company’s services, processes and opportunities accurately.
• Record customer feedback and recurring issues for service improvement.
• Work with colleagues across departments to support smooth operations.

Requirements

• Minimum of HND or bachelor’s degree in any discipline.
• Excellent communication, active listening, patience and customer service skills.
• Basic proficiency with office software, email and messaging platforms.
• Strong organisation, accuracy and capacity to handle multiple enquiries.
• Previous customer support experience is not required; graduates and people changing careers are welcome.

Benefits

• Training and mentorship from the start of employment.
• Ongoing professional development and a collaborative working culture.

Salary

₦100,000–₦150,000 per month.