Position Title: Customer Relation Officer.
Job Station: Lagos State.
INTRODUCTION:-
Customer Relation Officer job opportunity is available at Telecommunications Solutions Limited for individuals who possess relevant qualifications.
DUTIES AND RESPONSIBILITIES:-
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
DESIRED EXPERIENCE & QUALIFICATION:-
- OND or HND or general education degree, or equivalent.
- 1 – 2 years work experience.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Apply Before:-
15th June, 2021.
INTERESTED?
Interested and qualified candidates should forward their CV to: vacancy.telecomsolutions@gmail.com using the “Job title” as the subject of the email.
WHO IS Telecommunications Solutions Limited?
Telecommunications Solutions Limited is a licensed Private Network service provider specializing in the provision of Local Area Network (LAN), Enterprise Wide Area Networks (WAN), and Metropolitan Area Network (MAN) link connectivity using Fiber Optic and Wireless Communication infrastructure and access networks. We are the provider of an Open Access Network technology with the aim of providing seamless fiber connectivity to thousands of businesses across the country.
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