Customer Service Representative (Female) Vacancy at a Reputable Logistic Company

About the role

Customer Service Representative (Female) job opportunity is available at a Reputable Logistic Company for individuals who possess Bachelor’s degree or equivalent

Responsibilities

• Act as a liaison between the company and customers (acting as the company gatekeeper), and assisting with orders, complaints, errors, and lots of other queries.
• Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience.
• Promote company’s product and services.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Perform any other assigned duties.

Experience and qualifications

• Bachelor’s degree or equivalent
• Minimum of 2 years experience in a similar role.
• Proficiency in the use of Microsoft office applications – MS Excel, Word and Power point
• Ability to stay calm when customers are stressed or ups
• Experience working with customer support.
• Excellent communication skills
• Good composure and good dress sense. First impression matters!

Application deadline

30th August, 2020.