Guest Service Agent at Bolton White Group – Abuja (FCT)

Bolton White Group is recruiting a full-time Guest Service Agent in Abuja (FCT) to welcome hotel guests, coordinate front-desk services and help ensure a comfortable stay.

Key Responsibilities

• Welcome arriving guests warmly and professionally.
• Manage check-in, check-out and room assignments efficiently.
• Respond promptly to guest enquiries, requests and complaints.
• Provide accurate guidance on hotel facilities, services and local attractions.
• Coordinate with housekeeping and other departments to meet guest needs.
• Process room reservations and payments while maintaining accurate guest records.
• Follow hotel policies and maintain applicable health and safety standards.
• Represent the hotel professionally through appropriate appearance, conduct and service.

Qualifications and Experience

• A diploma or degree in Hospitality, Tourism or a related field is preferred.
• Previous customer-service or hotel front-desk experience is an advantage.
• Excellent verbal communication, interpersonal and problem-solving skills.
• Attention to detail and proficiency in hotel property management systems (PMS) and Microsoft Office.
• Willingness to work flexible shifts, including evenings, weekends and holidays.

Key Competencies

• Guest-focused service and professional presentation.
• Teamwork, collaboration and effective communication.
• Adaptability and resilience in a fast-paced hospitality setting.
• Strong multitasking and organisational skills.