Hospital Service Manager / Administrative Manager at Eye Foundation Hospital – Lagos

Eye Foundation Hospital is hiring a full-time Hospital Service Manager / Administrative Manager in Lagos. The position leads non-clinical operations and supports clinical teams to improve patient flow, service delivery, staff coordination and operational performance.

Responsibilities

• Manage hospital administration and coordinate daily operations across reception, clinics, theatre, optical, pharmacy and billing units.
• Improve patient flow and appointment scheduling with clinical leaders while maintaining efficient use of facilities and equipment.
• Develop and review standard operating procedures, handle operational escalation and maintain reliable service processes.
• Lead customer-service standards, staff training, complaint resolution and patient-feedback improvement.
• Coordinate facility maintenance, housekeeping, security, utilities, waste services and non-clinical supplies.
• Support marketing, outreach, referral partnerships and relationships with hospitals, HMOs and corporate clients.
• Monitor revenue, billing, collections, spending and budget requirements with the Finance team.
• Supervise non-clinical staff, rosters, leave plans, performance and development in partnership with HR and clinical management.
• Ensure compliance with hospital policies, healthcare facility regulations, data confidentiality, infection control and workplace safety.
• Analyse patient volumes, waiting times, revenue, service issues and operational performance, providing timely reports to management.

Requirements

• At least a bachelor’s degree, preferably in Business Administration, Health Services Administration, Accounting, Economics or Marketing.
• A postgraduate qualification such as MBA, MPH or a master’s in Health Administration is advantageous.
• At least three years’ experience in administrative or operations management; healthcare, HMO and corporate-client experience is beneficial.
• Relevant project-management or professional management certification is an advantage.
• Intermediate Microsoft Word, Excel and PowerPoint skills; familiarity with hospital systems or electronic medical records is desirable.
• Strong leadership, customer service, communication, planning, financial awareness, negotiation, problem-solving and confidentiality skills.