Hotel Receptionist via Brilliant Performance Solutions Limited – Adeeba-Lakwe, Lagos

A hotel in Adeeba-Lakwe, Lagos, is recruiting a full-time Receptionist through Brilliant Performance Solutions Limited to support guest services, front-desk operations and reservations.

Responsibilities

• Welcome guests, coordinate check-ins and check-outs and explain hotel policies and services.
• Manage room bookings, cancellations and requests by phone, email and in person.
• Provide information about hotel facilities, nearby amenities and transport.
• Handle guest enquiries, payments, billing, room keys and related records.
• Communicate with managers and other teams to resolve guest concerns.
• Maintain accurate reception logs, incident records and an orderly front desk.
• Support conference-room bookings, guest messages and clerical tasks.
• Observe hotel rules, escalate emergencies and assist with guest safety.

Requirements

• SSCE or OND in a relevant field.
• At least three years of front-office operations experience.
• Residence in or around Adeeba-Lakwe is advantageous.
• Strong guest-service skills, organisation and ability to deal professionally with enquiries.