Business Operations Manager at Bringforth Services – Lagos

Bringforth Services is recruiting a full-time Business Operations Manager in Lagos to oversee its travel and tourism operations in Nigeria, with responsibility for revenue growth, commercial partnerships, client relationships and service delivery.

Key responsibilities

• Manage corporate and individual customer enquiries, quotations, follow-up and conversion into confirmed business.
• Develop business opportunities and build long-term client relationships to improve retention and referral business.
• Coordinate daily travel operations, supplier relationships and accurate, timely service delivery.
• Manage budgets, revenue, costs, profitability, controls and operational reporting.
• Lead the Nigerian team, establish targets, develop staff and monitor productivity.
• Resolve customer concerns and negotiate effective terms with suppliers and service partners.
• Maintain regulatory, contractual and internal-policy compliance and identify operational risks.
• Develop business plans, monitor performance indicators and advise management on improvements.

Key performance measures

• Revenue growth, client acquisition and retention.
• Profitability, budget control and operational efficiency.
• Customer service, team productivity and regulatory compliance.

Qualifications and experience

• Bachelor’s degree in Business Administration, Management, Marketing, Finance or a related field.
• Three to six years of relevant business development, operations or commercial-management experience.
• Evidence of generating revenue, managing budgets and teams, and developing client relationships.
• Leadership, negotiation, communication, analytical and problem-solving abilities.
• Proficiency in Microsoft Office and relevant business-management applications.
• Travel, tourism, hospitality or business-services experience is an advantage.

Remuneration

Monthly salary of ₦300,000–₦400,000, depending on qualifications and experience. Additional benefits are subject to company policy.