Job details
Call Center Officer at Blue Wave New Energy – Lagos
Key job details
- Job type
- Full-time
- Work arrangement
- On-site
- Qualification
- Bachelor degree
- Job sector
- Customer Service
- Location
- Lagos State, Nigeria
- Hiring company
- Blue Wave New Energy Technology Nigeria Company Limited
- Listing status
- Open for applications
- Application deadline
Blue Wave New Energy Technology Nigeria Company Limited is hiring a full-time Call Center Officer in Lagos to manage customer contact, customer verification and collaboration with sales and after-sales teams.
Key responsibilities
- Confirm details in assigned customer records and follow up with prospective customers to answer questions and support their decisions.
- Work with after-sales colleagues to resolve enquiries and with the new media team to improve digital customer engagement.
- Coordinate communication with B2B and B2C functions and keep customer information flowing accurately between teams.
- Monitor call-centre results, with a stated 25% conversion-rate target, and analyse trends to improve outcomes.
- Share verified customer data promptly and maintain service quality and compliance with company policies.
Qualifications and requirements
- OND, HND or bachelor’s degree.
- Prior work in a customer support position.
- Clear telephone communication, active listening, customer focus and adaptability.
How to apply
Send your CV by email, using Call Center Officer as the subject line.
Email your application to hr@bluewave.top.
Application deadline:
Check the employer and application instructions before sharing personal information.
About the employer
Blue Wave New Energy Technology Nigeria Company Limited was founded in 2023 and is headquartered in Lagos. It supplies solar lighting, portable energy storage, home-integrated storage systems and outdoor mobile power products, with research and manufacturing centres in Jiangxi, China.
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