Telesales / Customer Service Agent at Outsource Nigeria – Surulere, Lagos

Outsource Nigeria is recruiting a full-time Telesales / Customer Service Agent in Surulere, Lagos. The role combines telephone and digital sales with customer support, relationship management and accurate customer records.

Key responsibilities

• Contact existing and prospective customers by phone and approved digital channels to understand their needs and recommend suitable products or services.
• Generate sales leads, follow up with prospects, address objections and convert opportunities into customers.
• Work towards daily, weekly and monthly sales targets and record sales activity, customer interactions and leads in the CRM or reporting system.
• Answer enquiries, handle requests and complaints professionally, and escalate complex problems where necessary.
• Follow up to confirm satisfactory resolution, maintain customer relationships and relay customer feedback to management.

Qualifications and skills

• OND, HND or bachelor’s degree in a relevant field.
• One to two years’ experience in telesales, customer service, sales or a similar role.
• Strong verbal and written communication, customer relationship, negotiation and persuasion skills.
• Sound judgement, problem-solving ability, attention to detail and good time management.
• Ability to work under sales targets, independently and collaboratively, while handling pressure professionally.
• Microsoft Office and basic CRM proficiency are advantages.

Remuneration and benefits

₦150,000 per month. Performance incentives may be available under company policy, alongside opportunities for professional development.