Job details
Call Center Officer at JMG Limited – Victoria Island, Lagos
JMG Limited is hiring a full-time Call Center Officer in Victoria Island, Lagos, to manage customer calls, service requests, complaint resolution and service coordination.
Summary
The employer is seeking a customer-focused Call Center Officerto handle customer enquiries, complaints, and service requests while ensuring prompt resolution and customer satisfaction.
The ideal candidate will coordinate service requests, provide timely customer feedback, and work with relevant departments to ensure effective service delivery.
Key Responsibilities
- Handle inbound and outbound customer calls, enquiries, and complaints.
- Log and track customer complaints and service requests on the company’s CRM/AX Dynamics platform.
- Coordinate and escalate maintenance issues to field engineers and supervisors.
- Follow up on service requests, quotations, payments, and job completion.
- Provide customers with updates on maintenance schedules and service plans.
- Maintain accurate call records, reports, and customer databases.
- Liaise with internal departments to ensure timely resolution of customer issues.
Qualifications
- HND / B.Sc. in Sales and Marketing, Business Administration, or a related discipline.
- 3–5 years of experience in a call centre or customer service environment.
- Familiarity with CRM systems and customer service practices.
- Strong communication and problem-solving skills.
- Customer-focused, proactive, and professional.
How to apply
Email your CV using Call Center Officer as the subject.
Email your application to career@jmglimited.com.
Application deadline:
Check the employer and application instructions before sharing personal information.
About the employer
JMG Limited delivers electro-mechanical solutions across power, energy efficiency, electrical systems, compressed air, vertical transportation and cooling, with a network of technical and after-sales services across Africa.
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